Return & Refund Policy
At Print Legend, we want you to be confident in every purchase. This policy explains how returns and refunds work for orders placed on our website.
Return Eligibility
We accept returns only for products that are defective or damaged upon arrival. We do not accept returns for reasons of change of mind, incorrect selection, or general dissatisfaction with a working product.
Opened or used ink bottles and toner cartridges cannot be returned unless the product is defective.
Return Window
You must report a defective product within 5 days of delivery. Requests reported after this window will not be eligible for return.
How to Report a Defective Product
To report a defect, contact us via:
* Email: theprintlegend@gmail.com
* WhatsApp: 7397001222
Please include clear photo or video proof of the defect along with your order details. We do not accept return requests over phone calls or through an online form — email or WhatsApp only.
Return Shipping Cost
If a return is approved, the cost of shipping the product back to us is borne by the customer. No restocking fee applies.
Refund Method & Timeline
Once we receive the returned defective item and verify the defect, refunds are processed via bank transfer or UPI within 2 business days (48 hours).
Exchanges
We do not offer product exchanges. Approved defective returns are processed as refunds only.
Contact Us
For any questions about this policy, reach out to us at theprintlegend@gmail.com or 7397001222 (WhatsApp only for return requests).